Scope of Service

This policy outlines the support and service you can expect from Life line Med Care LLC after your purchase. Our goal is to ensure your medical equipment operates correctly and provides the expected level of support.

Warranty Claims

  • Manufacturer’s Warranty: All products sold are covered by the original manufacturer’s warranty, which varies by product (e.g., Blood Pressure Monitors, Wheelchairs).
  • Assistance: Life line Med Care LLC will assist you in initiating and managing any warranty claims with the manufacturer. Please contact us with your order number and a description of the issue.

Technical Support

  • Operational Assistance: We provide basic technical assistance and guidance on the proper use, assembly (for items like walkers or wheelchairs), and initial setup of the equipment we sell.
  • Troubleshooting: If you experience issues with your equipment, contact us first. Our team can often resolve common operational issues without the need for a return or manufacturer claim.

Product Spare Parts & Accessories

We strive to stock or easily source replacement parts and accessories necessary to maintain the functionality of your equipment over its lifespan. Please inquire directly about the availability and pricing of specific parts.

How to Request After Sales Service

For all after-sales support, please contact us with your name, order number, and a detailed description of the problem:

  • Email: admin@lifelinemedcarellc.com
  • Phone: (601) 563-9997