Our Commitment

We want you to be completely satisfied with your purchase. If you are not entirely happy with your medical equipment, we are here to help.

Eligibility for Returns

  • General Equipment: Items such as walkers, crutches, and some durable medical equipment may be returned within 30 days of the original purchase date.
  • Health and Hygiene Items (Monitors, etc.): Due to health and safety regulations, items that come into contact with the body, such as blood pressure cuffs, blood sugar test strips, or certain personal care items, are eligible for return only if the original packaging is unopened, sealed, and unused.
  • Condition: All returns must be in the original packaging, include all accessories, and be in new, resalable condition.

Process for Returns

  1. Request: To initiate a return, please email us at admin@lifelinemedcarellc.com with your order number and the reason for the return.
  2. RMA: We will issue you a Return Merchandise Authorization (RMA) number and instructions on how to ship the product back to us.
  3. Shipping: The customer is responsible for all return shipping costs unless the item arrived damaged or the wrong item was shipped.

Refunds

Once we receive your returned item and inspect its condition, we will process your refund. A credit will automatically be applied to your original method of payment within [Specify number of] business days. A restocking fee of [Specify percentage, e.g., 15%] may apply to non-defective returns.

Defective or Damaged Items

If you receive a damaged or defective item, please contact us immediately upon receipt at admin@lifelinemedcarellc.com. We will arrange for a replacement or a full refund, including return shipping costs.